Way to the Web Technical Support

Frequently Asked Questions

For questions about MailScanner and the applications installed with the cPanel Service packages, please check the Technical FAQ before logging a support ticket.

ConfigServer Free Scripts

Please visit our ConfigServer Scripts Forum for our free scripts

Online HelpDesk

To request help on any support issue regarding recently performed work or to request a quote for ad hoc server admin work, please log a support request on the HelpDesk. This is the preferred method of raising support issues, any emailed requests will be referred back to the HelpDesk. For assistance with CSF/LFD, MSFE (if purchased separate from the MailScanner Service), CMQ, CMM, or CSE please use the forum.

Normal Support Hours

9 a.m. to 5 p.m. GMT, Monday - Friday

Outside of these hours and on UK bank (public) holidays we do monitor the helpdesk for urgent support issues and do our best to resolve them as quickly as possible. Installation work can usually be scheduled between these hours on weekends.